Helping to keep our customers safe and informed

Following the outbreak and ongoing development of COVID-19, we would like to assure members of the public that the safety and wellbeing of patrons visiting our restaurant is of utmost importance.

We are strictly following guidance issued by the UK Government to ensure we follow all necessary procedures to protect our employees and visitors.

We all have a duty of care to ensure we collectively prevent the spread of the virus and in addition to closely monitoring the situation, we are adapting our plans, policies and procedures to remain vigilant.

As you may be aware, the Government have advised us that restaurants may re-open from Saturday 4 July, subject to certain conditions being met.

We are working extremely hard behind the scenes to ensure there is a fantastic dining experience ready and waiting for you, whilst making sure that we keep you, our team and local communities safe.

There will be some changes to the way we deliver our service, but rest assured, your experience will not be compromised and you can still expect the same great food, delivered by our conscientious team.

We may not be the only place you consider visiting once restrictions allow, but we want you to know that we are working with a number of partners to be sure that your visit to the White Horse is a pleasurable and safe experience.

FAQs

To help answer any questions we have put together a list of FAQs, but we’re more than happy to address any other concerns you might have over the phone, via our contact form online or via email.

Q: When will you re-open?

A: Following the greenlight from UK Government, we are pleased to confirm that we will be opening our doors on Saturday 4 July.

Q: Can I just turn up or do I have to make a booking?

A: So as to allow us to maintain social distancing, manage our restaurant capacity and ensure our customers have the best possible experience, we do advise that you pre-book a table to dine. To book, visit www.thewhitehorsechester.co.uk call us on 01244 304 650 or email us info@thewhitehorsechester.co.uk

We are also accepting walk-ups though, so if you are taking a wander on the Open Course or simply visiting the city, pop in and say hello!

We can accommodate tables of up to 8 people and you will have your table for 2 hours. If we can accommodate your party for a longer period of time, we of course will.

Q: What steps have you taken to ensure customer and staff safety?

A: As part of our re-opening plan, we have spaced all of our inside and outside tables by a minimum of 2 metres. We have installed hand sanitising stations at the entrance to the pub and outside all of our toilet facilities. There are also Perspex sneeze screens in areas where we cannot ensure the correct distancing. On arrival, you will be met by one of our team and personally escorted to your pre-booked table where you will receive the full White Horse friendly service. Once at your table, you will be provided with a single-use menu (or the option to order your food via the Qbunk app if you are dining outside).

Q: What about sanitising surfaces and touch points in the building?

A: All tables will be sanitised after each guest has finished dining. All door handles and frequently touched areas will be sanitised every hour.

Q: What about PPE for your staff?

A: We are adhering to specific Government advice which confirms face coverings are only suggested where social distancing isn’t feasible. Rather than wearing gloves which can lead to poor hygiene controls, our teams will follow a more robust process of hand washing on a regular basis.

Q: Do you check your team’s temperatures before starting work, to ensure they are not asymptomatic or spreading the virus to your customers?

A: While Government guidance is that temperature checking is not mandatory, we will be conducting daily and weekly health checks with our team members.

Q: What about toilet facilities?

A: We have put in place a ‘Lock and light’ system. Each of our three toilets will now allow only one person or family in at a time. You will lock the door behind you, press a button which displays a red or green light outside the toilet lobby. We have also increased the number of toilets available meaning customers dining outside do not need to enter the restaurant to use the facilities.

Q: Is the menu the same as before?

A: So as to enable social distancing, we have had to reduce our menu slightly. All of our crowd pleasers are still there, the rest will return as and when the Government guidelines are relaxed.

Q: Will you be serving the same menu outside?

A: We will only be serving our delicious BBQ menu outside, however there will still be fantastic choices for you.

Q: Is the playground open?

A: Yes, the playground will be open for children to enjoy. As per government guidelines with all outside play areas opening from Saturday 4 July we are asked to remind you to be socially aware when allowing your children to us the facility.  We do not operate a manned supervision of this play area so it is parents responsibility to monitor their own children’s use of the equipment.  We encourage you maintain safe 2m distance & should the playground be busy perhaps avoid use until another time, please wash hands or use sanitiser after use.

Q: What is the Qbunk app?

A: The Qbunk app enables outside diners to pre-book their food and drinks prior to arrival. Download the app, browse The White Horse menu, order and pay from your phone. Your order will be delivered direct to your table. Don’t worry if you haven’t placed your order before you arrive. The White Horse has free WIFI on site, you can download the app once at your table.