WE’RE BACK! OUR DOORS OPEN FROM SATURDAY 4 JULYPublished 24th June 2020
We are delighted to announce to our customers and friends of The White Horse that we are re-opening our doors!
From Saturday 4 July, both inside the pub and outside in The White Horse garden will be available for you to pre-book a socially distanced table and join us for a spot of lunch or dinner.
Our number one priority has been to create a safe environment for our customers and staff when we re-open and our team have been working hard during lockdown to establish new working practices and protocols that adhere to government guidelines, whilst ensuring your experience isn’t compromised.
We’ve reduced our menu slightly, but you can still expect to see all your favourites. Click here to view our main menu and our outside BBQ Menu – available to those dining al fresco.
Our opening hours will be between 12 – 8pm Monday to Saturday and 12 – 7pm on Sundays.
Don’t forget, we’ve got free parking on site and free WIFI.
For outside diners, we’re also introducing a new app which will allow you to pre-order your food once you’ve booked your table or order from the app on arrival. Find out more in our FAQs.
Unfortunately, we’re not able to welcome walk-ups in the interim, but we do encourage you to use our online booking system from today to pre-book a table.
Alternatively, call us on 01244 304 650 or email us and we’ll be right back to you to confirm your booking.
We can’t wait to see you!
To help answer any questions we have put together a list of FAQs, but we’re more than happy to address any other concerns you might have over the phone, via our contact form online or via email.
Q: When will you re-open?
A: Following the greenlight from UK Government, we are pleased to confirm that we will be opening our doors on Saturday 4 July.
Q: Can I just turn up or do I have to make a booking?
A: So as to allow us to maintain social distancing, manage our restaurant capacity and ensure our customers have the best possible experience you will need to pre-book a table to dine. To book, visit www.thewhitehorsechester.co.uk call us on 01244 304 650 or email us email@example.com
Q: What steps have you taken to ensure customer and staff safety?
A: As part of our re-opening plan, we have spaced all of our inside and outside tables by a minimum of 2 metres. We have installed hand sanitising stations at the entrance to the pub and outside all of our toilet facilities. There are also Perspex sneeze screens in areas where we cannot ensure the correct distancing. On arrival, you will be met by one of our team and personally escorted to your pre-booked table where you will receive the full White Horse friendly service. Once at your table, you will be provided with a single-use menu (or the option to order your food via the Qbunk app if you are dining outside).
Q: What about sanitising surfaces and touch points in the building?
A: All tables will be sanitised after each guest has finished dining. All door handles and frequently touched areas will be sanitised every hour.
Q: What about PPE for your staff?
A: We are adhering to specific Government advice which confirms face coverings are only suggested where social distancing isn’t feasible. Rather than wearing gloves which can lead to poor hygiene controls, our teams will follow a more robust process of hand washing on a regular basis.
Q: Do you check your team’s temperatures before starting work, to ensure they are not asymptomatic or spreading the virus to your customers?
A: While Government guidance is that temperature checking is not mandatory, we will be conducting daily and weekly health checks with our team members.
Q: What about toilet facilities?
A: We have put in place a ‘Lock and light’ system. Each of our three toilets will now allow only one person or family in at a time. You will lock the door behind you, press a button which displays a red or green light outside the toilet lobby. We have also increased the number of toilets available meaning customers dining outside do not need to enter the restaurant to use the facilities.
Q: Is the menu the same as before?
A: So as to enable social distancing, we have had to reduce our menu slightly. All of our crowd pleasers are still there, the rest will return as and when the Government guidelines are relaxed.
Q: Will you be serving the same menu outside?
A: We will only be serving our delicious BBQ menu outside, however there will still be fantastic choices for you.
Q: Is the playground open?
A: Yes, the playground will be open for children to enjoy. As per government guidelines with all outside play areas opening from Saturday 4 July we are asked to remind you to be socially aware when allowing your children to us the facility. We do not operate a manned supervision of this play area so it is parents responsibility to monitor their own children’s use of the equipment. We encourage you maintain safe 2m distance & should the playground be busy perhaps avoid use until another time, please wash hands or use sanitiser after use.
Q: What is the Qbunk app?
A: The Qbunk app enables outside diners to pre-book their food and drinks prior to arrival. Download the app, browse The White Horse menu, order and pay from your phone. Your order will be delivered direct to your table. Don’t worry if you haven’t placed your order before you arrive. The White Horse has free WIFI on site, you can download the app once at your table.